Q&A – Family Wireless

Answers to frequent questions

How long does the repair process typically take?

The repair duration varies depending on the nature of the issue. Our team strives to provide swift service, and many repairs are completed within 1 to 3 hours. Complex cases may take a bit longer, but we prioritize efficiency without compromising quality.

What types of devices do you repair?

We specialize in repairing a wide range of devices, including smartphones, tablets, laptops, and more. Our skilled technicians are well-versed in handling various brands and models, ensuring comprehensive solutions for diverse device issues.

Is there a warranty on your repair services?

Yes, we offer a comprehensive 30 days warranty on our repair services. This warranty covers the repaired components and provides peace of mind, assuring our customers of the quality and durability of our work.

How can I track the status of my repair?

To track the status of your repair, you can use our online tracking system. Simply enter your repair reference number or contact our customer support, and they will provide you with real-time updates on the progress of your device repair. We aim to keep you informed every step of the way.

Got Questions? We Have Answers!

Swift Repairs

Experience prompt and efficient repairs. Our dedicated team prioritizes swift service to ensure you get your device back in no time.

Transparent Communication

We believe in clear communication. Our team keeps you informed throughout the repair process, ensuring you're always in the loop.

30 Days Warranty

Enjoy peace of mind with our comprehensive 30 days warranty. We stand by the quality of our repairs, offering assurance for the durability of our work.

1What is the difference between standard and premium display on the iPhone?

The standard display

Our standard display combines everything a high-quality display should be able to do and at an unbeatable price! The quality of color reproduction, brightness and touch sensitivity is almost indistinguishable from the original. So you can be sure that your new standard display will continue to offer you the best quality.

The premium display

The premium display is a remanufactured original Apple display (refurbished display). The advantage of a refurbished display is that the original LCD / OLED unit and electronics are retained. This means you retain the resolution and touchscreen sensitivity exactly as with an original display. Our premium display is especially intended for customers who want a particularly high brilliance of the display. For those for whom very brilliant colors are particularly important, this investment is worth it.

2After a repair, do I receive a warranty on the repaired spare parts?

After the repair, you have a 30 days warranty on the repairs carried out and the spare parts used.

3Can I also send in my defective device?

You can send your device to us. Contact us via the Contact Us or or WhatsApp. Alternatively, you can simply call us.

4How does the pickup service work?

We will pick up your device and bring it back to you after the repair. Contact us via the contact form, email or WhatsApp. Alternatively, you can simply call us.

5How long does a repair take?

We usually repair your device within 24 hours, and for many models even within 60 minutes. The availability of the spare part is assumed. If in doubt, simply call us or contact us using the contact form to inquire about your individual repair time.

6My device is not listed

You are welcome to Contact Us or with details of the device and the damage . If a repair is possible, you will receive an offer.

7I would like to sell my defective device

You are welcome to Contact Us with details of the device and the damage . You will then receive an offer.

8We offer you the following payment methods:

cash payment CashApp PayPal Visas Mastercard maestro American Express Google Pay Apple Pay

9Should I back up my data before repairing?

A data backup can never do any harm. Normally it is not necessary to back up the data, as in most cases it remains untouched. However, if it happens that we need to reset your device or carry out a software update to ensure optimal functionality, we will contact you in advance. We would also be happy to advise you about the possibility of having your data backed up by us.